Data Protection

For us to comply with Data Protection Regulations, please note the following:

What data is captured when you subscribe to the Newsletter? .
We ask for your name and email address.

Why it is needed?
To send the communications from NSMRA NW (Newsletter, eighbourhood Watch updates, Crime updates) or Police Liaison Group (News, updates, Police and Crime communications) to you.

What we will do with the subscription data?
Your data is used to distribute NSMRA Neighbourhood Watch communications or PLG communications.

Is the subscription data shared?
It is not shared. This includes third parties, OWL, and NSMRA.
NSMRA maintains a totally separate list for their distribution of newsletters. The two are not linked. Their website is www.nsmra.org. Subscription to their newsletter is via that website.
Mailing lists for the PLG and Neighbourhood Watch communication are separate from each other.

What data is captured when you open the newsletter to read?
Mailchimp captures “usage” data on the newsletters sent. It does this for all organisations that use the Mailchimp newsletter service.
This information includes:

• Time And Date newsletter was sent
• Time And Date newsletter was opened
• Time and Date a link was “clicked”
• Which link was “clicked”
• If the newsletter failed to deliver
• Why the newsletter failed to deliver
• Location at the time the last newsletter was opened
• Mail client used

What we will do with the usage data?
The usage data is used to ensure the information in the newsletter is of interest to subscribers and remains relevant to our community by providing a focus on what matters to it.

Is the usage data shared?
It is not shared. This includes third parties, OWL and NSMRA.

Where is subscription and usage stored?
The subscription and usage data is stored by Mailchimp on their servers which may be in locations outside the UK.

How long is the subscription and usage data kept?
It will be stored until you remove it or we do at your request.

How to remove your data.
There is an unsubscribe link in each newsletter. This automatically deletes you from the newsletter mailing list.
You will not receive any more newsletters.
You will be asked the reason for unsubscribing. This is a check on the newsletter itself, in case the un-subscription relates to quality or content.
Unsubscribing does not automatically remove your usage data. Mailchimp does not delete the usage data at that point.
The Neighbourhood Watch Co-ordinator / PLG chair is notified of the unsubscribe action by Mailchimp.
The usage data is then manually deleted by the Neighbourhood Watch Co-ordinator / PLG Chair. This may take a few days if the Co-ordinator/Chair is on holiday or otherwise unavailable.
You can also send a mail to neighbourhoodwatch@nsmranw.org and the Co-ordinator will remove you.


Can you see what we hold about you?
You can request to see what data we are holding about you at neighbourhoodwatch@nsmranw.org.

Is any identifiable data captured when you use the NSMRANW.org website?
No identifiable data is captured when you use the NSMRANW.org website.


What generic data is captured when you use the NSMRANW.org website?
Google Analytics are used to capture anonymous “usage” data statistics on the NSMRANW.org website.
This information includes:

• Pages visited by session
• Time spent on pages
• “Landing” pages (e.g. the first page used in a session)
• Search engines used to find the website
• The city and country the session originated in
• The technology used to view the webpage (e.g. mobile, desktop, tablet)
• Browser used and version
• Operating system and version
• Screen dimensions

How do we utilise the NSMRANW.org website usage data?
The usage data is used to measure the effectiveness of the website, ensuring it contains information that the community is interested in.
It is also used to ensure the website is readable by the devices being used to view it and that the pages respond at reasonable speeds. NSMRANW is a bespoke website designed for this community, needing to reflect the technology the community uses to access it.

How many email mailboxes does NSMRANW.org use?
There is a single email account and mailbox used with NSMRANW.org.


Why it is needed?
To facilitate communication between the NSMRA Neighbourhood Watch co-ordinator ? PLG Chair with residents, Safer Neighbourhood team, Metropolitan Police, other neighbourhood watches, other PLG or SNB members or official bodies as required.


Where is the mailbox stored?
The mailbox is stored online with IONOS which may not be in the UK.

Is the mailbox shared?
No. Only the Neighbourhood Watch Co-Ordinator / PLG Chair has access to the mailbox.

How long is email stored for?
Emails from residents are only stored for as long as it takes to answer any query. The mail is then deleted.
We keep messages from NSMRA Committee, Police, Richmond council, PLG members and third parties we have been in contact with to resolve neighbourhood issues and OWL
The mail is not stored by us on any personal devices.
The Neighbourhood Watch Coordinator and PLG Chair are the same person. Should that change this Data statement will also change to reflect any new postion.